FileMaker DevCon 2017
Presenter Ebook Series:

Beyond Damage Control. A guide to creating happy clients.

Creating a positive customer experience is crucial for your continued success and growth.

This ebook is based on the presentation given by Scott Howard at the FileMaker Developer Conference 2017, “Beyond Damage Control: Reversing Bad Client Experiences."

This ebook covers these topics:

  • Why worry about what clients think?
  • Five steps to recovering from bad customer experiences
  • When to fire a client
  • Next steps